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FAQ

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  • How does this work?
    Paint it. Post it. Mail it! This is a simple, open-ended traveling pen pal adventure for kids. Your child will decorate the character and send it through the mail to whoever they want in the world! Keep track of it's travels with the included passport and tag it on social media as it travels. This is a super fun and creative way for kids to stay connected to family and friends! Please visit the How It Works page for a step-by-step guide & video!
  • What should I know about mailing my character?
    It is important to place the character and their passport together in the plastic container to protect it during mailings. The passport contains directions on what to do with the character so please include it with the character when mailing. Two 55 cent Forever Stamps should suffice when sending the character through the mail, although this may differ depending on where you send it. Check with your local post office if you have any questions. The address stickers must be used with the polymailers for the delivery/return addressing. If you lose an address sticker, use a permanent marker as pen/pencil cannot be used on the mailer.
  • How should I decorate my character?
    However you'd like! Our kids like to use crayons, markers, paint, and stickers to decorate. Visit our social media pages for photos of other people's creations for inspiration! Be sure to follow us to stay up to date on giveaways and prizes!
  • How do I get a Tito the Turtle?
    Tito the Turtle is traveling the world! In order to find him, you must be sure to follow us on our social media pages. We will provide plenty of opportunities for you to earn a FREE Tito the Turtle, but you have to check frequently!
  • What is the difficulty level of the book?
    Our story book was written with the help of our 6-year-old daughter who is in 1st grade. We wanted to be sure any beginner reader could easily take part in the adventure. The book rhymes and can be read through in about 5 minutes.
  • What is the character made of?
    The characters are made of 4mm thick, laser-etched Bass wood. They are extremely durable and can be painted, colored with markers or crayons, etc. They are sure to last!
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